LOUISVILLE, Kentucky, March 1, 2016 – Sikorsky, a Lockheed Martin company (NYSE:LMT) today unveiled several initiatives to provide new and enhanced services supporting the company’s customers. The announcements were made at the 2016 Helicopter Association International Heli-Expo show.
“Sikorsky is focused on enhancing customer support and achieving excellence in customer satisfaction,” said Joe Triompo, vice president, Sikorsky Customer Support. “We are committed to ensuring our customers’ aircraft are available whenever and wherever they need to fly.”
The initiatives include the opening of a new Customer Care Center based in Trumbull, Connecticut, and manned 24-hours-a-day by a focused, interdisciplinary team of experts working urgent customer needs as well as longer term availability and reliability improvements. 24/7 customer service is available at 1-800-WINGED-S.
Sikorsky’s Customer Support organization serves as the homeroom for focused execution of aftermarket processes, leveraging analytics technologies and centralized executing of parts management and technical support services
S-76® and S-92® helicopter customers are assigned to Account Service Managers who represent the customer inside Sikorsky. Each regional customer support team also includes Customer Service Representatives for parts and repair support, and a Technical Product Engineer.
Sikorsky also announced that operations will begin this month at its first-ever Forward Stocking Location (FSL) in Stavanger, Norway, located at Aviation Logistics. This facility supports one the largest S-92® helicopter operating regions in the world. Sikorsky is developing plans to launch additional FSLs in the future.
Sikorsky now has over 20 Customer Support Centers worldwide and is continuing to expand its service capabilities to where customers operate. Sikorsky most recently opened a Customer Support Center with UI Helicopter Co., Ltd. in Korea. In 2016, helicopter maintenance company Rotorcraft Support Inc. will begin servicing aircraft at Van Nuys Airport in Southern California. Furthermore, Sikorsky and Skyline have signed an agreement to launch a CSC in Ontario, Canada. Several Sikorsky-authorized Customer Support Centers were certified in 2015 including the first-ever S-92® helicopter Customer Support Center at Sikorsky Helitech in Australia. Customer Support Centers enable quick access to Sikorsky’s logistics and spare parts inventory for operators, and provide advanced service capabilities.