1CALL expansion brings localized support for Textron Aviation customers in Central and South America


WICHITA, Kan. (March 15, 2017) – Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced it has bolstered its 1CALL offering for Cessna Citation, Beechcraft King Air and Hawker customers operating in Central and South America. Working with its regional channel partners, TAM Aviação Executiva (TAM) and Central Charter de Colombia (Central Charter), the company is providing AOG support tailored to meet the unique needs of customers throughout the region.


“1CALL has been a resounding success for our customers and we continue to look for opportunities to further strengthen and expand its capabilities,” said Kriya Shortt, senior vice president, Customer Service. “By leveraging the in-region footprint of TAM and Central Charter, we are able to expedite support and minimize downtime, which provides greater AOG support than ever before to our customers operating in Central and South America.”


Citation, King Air and Hawker customers around the world needing immediate support can contact the 1CALL team 24/7 by dialing +1.316.517.2090. 1CALL provides a single point of contact during unscheduled maintenance events and offers prioritized technical support, expedited parts ordering, alternative lift solutions and mobile service unit scheduling. For AOG events in Central and South America, the 1CALL team now works directly with its in-region channel partners to expedite parts and mobilize AOG support.


Representing the company in Brazil since 1982, TAM is a Textron Aviation sales channel partner and authorized service facility, offering integrated services such as aircraft maintenance, fixed based operations, aircraft management and aircraft charter.


With more than 36 years of experience in business aviation, Central Charter is an authorized service facility supporting Textron Aviation customers in Central and South America. Central Charter’s highly experienced team of technicians provide complete aircraft maintenance, repair and overhaul services.


Supporting the largest fleet of aircraft throughout the Central and South America region, Textron Aviation has a robust network of 34 authorized service facilities. In addition, the company also has seven dedicated field service representatives assisting customers with maintenance, inspections, parts, repairs, refurbishments and other specialized services for the entire range of Textron Aviation products.


About Textron Aviation Service

Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes a global footprint of company-owned service centers staffed with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, six dedicated support aircraft and on-site service technicians and support.